We answer every email — usually within one business day.
Need help? Email hello@makerworth.com with what you were trying to do and what happened. Screenshots help. That inbox is read by a person, not a queue.
Common questions, fast
My file won't upload / "unrecognized file": the app reads the CSV exports Etsy provides (Shop Manager → Settings → Options → Download Data). Make sure you're uploading the downloaded CSV itself, not a re-saved copy. If a file still won't read, email it… actually, don't — never email us your files. Just tell us which export type and we'll help.
Where do I get my Etsy files? The app lists exact click-paths under "Where do I download these from Etsy?" — or see the home page steps.
Billing, cancel, refunds: manage or cancel anytime from your account (Your plan → Manage or cancel subscription) — it's handled by Stripe, and you keep access through the period you paid for. Something charged wrong? Email us; we fix billing mistakes without a fight.
Delete my account/data: see Data Deletion — one email does it.
Etsy shop connection: currently in development and subject to API approval. The CSV uploads do the same job today.
A number looks wrong: tell us! Every figure has a "see the math" trail. If the math is ever wrong, that's the most important email you can send us.
Feedback & feature requests
MakerWorth is built by a seller and shaped by seller feedback — several features exist because someone emailed. If something confused you or you wish it did more, we genuinely want to hear it: hello@makerworth.com.